Refund policy

Return 

We accept returns of unwashed, unused merchandise still in their original packaging for a full refund within 30 days less a 10 % restocking fee. 

Please contact us at orders@vr.supplies for exact mailing instructions. Repack the item securely along with the packing slip. Return the item PREPAID via an insured carrier. 

Alternately donate, unused, unwanted product to a licensed (shelter) charity in your community. Provide us with a detailed receipt from the charity within 30 days of purchase, along with their contact information, once verified, we will refund your purchase less our original shipping expense, tax and credit card fees.

The receipt must clearly show the organization's legal name, contact information, registered charity/tax ID number, and a detailed description of the items. 

 

Damage or Loss

Very rare, but if there are missing boxes at delivery (see shipping notification) or any packaging is damaged, be assured we take care of shipper claims on your behalf, however a claim will not succeed unless you do the following:


•    Note it clearly or 'subject to inspection' on the delivery receipt if you're present
•    Keep your copy of the delivery receipt
•    Contact hello@vr.supplies within 24 hours
•    Keep the damaged packing materials for inspection
•    Take pictures of the damaged items and packaging
    

In the even rarer chance that our awesome warehouse personnel miss an item within a box or if an item appears damaged, please take pictures and get in touch within 15 days, at which time we will determine the most appropriate remedy.

Cancellations

Please contact us immediately if you would like to cancel or modify an order. If an order has been shipped, we cannot guarantee that the order can be canceled.


If we cannot cancel an order because it has already been shipped, then please see our return policy. 
       

NOTE : Effective May 2020 The Credit Card processor (the bank) have stopped refunding their fee which is collected from us (the vendor) at time of purchase. This amount 3.5% + $0.30 therefore will not be refunded.